Product Support

For questions or concerns regarding Poly headsets and personal video devices, please use the following resources on From this site, you can get the latest software, online manuals, and information about your Poly headsets, headphones, webcams and related software and services.

Headset Warranty Service

At Poly, we know continuous product performance is critical for your business or personal use. We protect productivity with our full one, two, or three year warranty and replacement policy – so you can concentrate on your busy schedule and customers, not your equipment. If any product fails to perform to the highest standard within warranty, you can request a replacement.

(888) 248-4143 or (916) 928-7561

Monday – Friday - from 5:00 am till 5:00 pm (PST), exclude recognized Poly holidays